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Something not working as expected? Tell us what happened, or share an idea for improving MerchandAise.

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Choose this when something is broken, incorrect, or stopping you from completing a task.

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Describe the steps to reproduce, the expected result, and the actual result.

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Common reporting questions

What helps the team reproduce an issue quickly?

Include the page URL, the steps you followed, the expected result, the actual result, and any screenshots that show the problem clearly.

Should I use bug report or feedback?

Choose bug report when something is broken or incorrect. Choose feedback when the experience works but could be clearer, faster, or more useful.

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Where should I ask about an order or delivery?

Use the Help Center to find order guidance and contact support. Include your order reference. This form is for technical problems and product feedback.